Purchases & Refunds
There could be several reasons why your payment is not going through. Here are some common reasons:
Insufficient funds: Please ensure that you have enough funds in your account to cover the payment.
Incorrect card details: Please double-check the card number, expiration date, and CVV code that you have entered. Make sure that you have entered the correct information and that the card is still valid.
Card limit: Please ensure that your payment does not exceed your card limit.
Technical issues: Occasionally, there may be technical issues on our website that can prevent payments from going through. If you have tried the above solutions and still cannot make a payment, please wait for some time and try again.
If none of the above solutions work, please contact our customer support team at the number provided on our website, and they will be happy to assist you in resolving the issue.
As a subscriber of digitatecollege.com, we would like to inform you that we have a no-return policy for any transactions unless there is an error on our end. This policy is clearly stated on our website and is agreed upon by all our subscribers before they make a purchase.
However, we understand that there may be certain special cases where a refund may be necessary. If you believe that there is an error on our end, or if you have a special case that requires a refund, please contact our support team with the details of your request.
Our support team will review your request and determine whether a refund can be processed. If a refund is deemed necessary, we will provide you with instructions on how to proceed. Please note that the refund process may take some time to complete, depending on the nature of the refund and the payment method used.
We take our commitment to customer satisfaction seriously and will work with you to resolve any issues or concerns that you may have. Please feel free to reach out to our support team with any questions or concerns that you may have regarding our refund policy.
Add products to the cart: The first step is to add the products that you wish to purchase to the cart.
Click on the cart icon: Once the products are added to the cart, you need to click on the cart icon located in the top right corner of the screen.
Enter the coupon code: On the cart page, you will see an option to enter a coupon code. you can enter the code in the field provided and click on the "Apply Coupon" button.
Verify the discount: If the coupon code is valid, the discount will be applied to the total amount due. You can verify the discount before proceeding to checkout.
Complete the checkout process: Once the discount is applied, you can complete the checkout process as usual.
It's important to note that coupon codes have expiration dates and may have specific terms and conditions that need to be met in order to be applied. You should ensure that you have read and understood the terms and conditions of the coupon code before attempting to redeem it.
Making Courses
If a student enrolls on our platform, they will not be able to change the name of the account holder once the account is created. This is because we use the account holder's name for identification and verification purposes.
If a student asks about changing the account name, we would inform them of our policy and recommend that they ensure that they enter their correct and full legal name when creating the account. If there is a mistake or error in the name entered, the student should contact our support team and provide documentation that proves their legal name, such as a government-issued ID or passport.
Our support team will review the documentation and determine whether a name change can be processed. If a name change is deemed necessary, we will provide the student with instructions on how to proceed. Please note that the name change process may take some time to complete, and we may require additional documentation to verify the student's identity.
We take our commitment to customer satisfaction seriously and will work with our students to resolve any issues or concerns that they may have.
If you would like to unsubscribe from Digitate e-mails, you can follow these steps:
Open an email from Digitate: Locate an email that you received from Digitate in your inbox.
Scroll to the bottom of the email: At the bottom of the email, you will see an "Unsubscribe" link.
Click on the "Unsubscribe" link: Click on the "Unsubscribe" link, which will take you to a web page where you can manage your subscription preferences.
Confirm your request: On the web page, confirm that you would like to unsubscribe from all future emails by clicking on the "Unsubscribe" button.
Alternatively, you can contact our support team and request to be unsubscribed from our e-mails. Please provide us with the email address that you wish to unsubscribe and we will take care of the rest.
We respect your privacy and aim to provide our subscribers with a hassle-free subscription management process. Please feel free to reach out to our support team with any questions or concerns that you may have.
If you need to change your password for our platform, you can follow these steps:
Log in to your account: Log in to your account using your current password.
Go to your account settings: Once you are logged in, click on your profile icon or name, then select "Account Settings" from the drop-down menu.
Click on "Change Password": On the "Account Settings" page, scroll down until you see the "Change Password" option, and click on it.
Enter your current password and new password: Enter your current password in the first field, and then enter your new password in the second and third fields.
Click "Save" or "Update": Once you have entered your new password, click on the "Save" or "Update" button to save your changes.
Your password has now been changed. Please remember to keep your new password safe and secure, and do not share it with anyone. If you have any issues or concerns with changing your password, please contact our support team for assistance.
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